" /> John Christopher Cross
JC

Work...

PROFESSIONAL EXPERIENCE

Database Engineer - Next Generation Insurance, LLC., Redwood City, CA. (Sept. ’11 – Present)

  • Managing company-wide CRM/database integration and automated reporting
  • Salesforce.com API integration, Visualforce, APEX development
  • PHP / MYSQL application development

Operations Manager - Meraki, Inc., San Francisco, CA. (Sept. ’09 – Sept. '11)

  • Managing enterprise-wide hardware inventory/warehousing, forecasting, procurement, ODM vendor relationships, and metric analysis operations
  • Administrating Dynamics GP-Salesforce-PostgreSQL-Scribe database integration and Project Lead for business systems implementations
  • Direct oversight of order processing and shipping/receiving staff supporting global sales operations; reporting directly to VP of Hardware Ops

Director of Product Operations & Intelligence – ReputationDefender, Inc., Redwood City, CA. (Aug. ’08 – Sept. ‘09)

  • Department head of 40+ staff members including project managers, copywriters/editors, web designers, customer service representatives, business analysts, and search quality analysts supporting all customer-facing online services; managing to established SLA/SLOs; overseeing the expansion of subscription user base in excess of 65% total member growth over a 12-month period
  • Designed and project managed the implementation of a standardized/scalable organizational structure, performance appraisal system, wiki-based online knowledge base, recruiting procedure, comprehensive workflow/process-map, R&D process, and risk-management policy
  • Authored all Product Requirement Documents (PRDs) and UML diagrams for all internal product fulfillment and OLAP business intelligence systems; leading multiple successful internal product interface roll-outs; overseeing requirements validation and post-launch QA testing
  • Designed and managed all reporting and analysis infrastructure for consumer-product revenue, throughput/cycle-time metrics, and labor costs

Product Operations Manager – ReputationDefender, Inc., Menlo Park, CA. (April ’07 – Jul. ’08)

  • Direct oversight of the 15-20 customer service representatives and analysts supporting the MyReputation online subscription service managing to established SLA/SLOs; overseeing the expansion of subscription user base in excess of 375% over a 12-month period
  • Designed and project managed the implementation of all standard operating procedures, policy documents, recruiting procedures, training materials, and operational metrics
  • Designed and managed all Excel/pivot-table based reporting for product revenue, throughput/cycle-time metrics, and labor costs

Chassis Suspension Systems Buyer/ Commodity Manager - DaimlerChrysler Headquarters, Auburn Hills, MI. (Aug.’06–‘Feb. ‘07)

  • Managed procurement negotiations and sourcing of $148 million in Hydraulic Suspension System Assemblies, $39 million in Leaf Spring Assemblies, and $2 million in Polymer Debris Shields resulting in a collective material savings of $16.4 million for the 2006 calendar year

Procurement & Supply Management Rotational Trainee - DaimlerChrysler Headquarters, Auburn Hills, MI. (Jun ‘03 - Aug. ’06)

  • Rotational training program specializing in global automotive OEM supply chain management; consisting of developmental assignments including production purchasing of over $150 million in commodities and inbound logistics routing for North American cross-dock operations, in addition to supervisory work in component manufacturing, shipping/receiving, and final vehicle assembly:
    • Exterior Body Hardware Buyer (Aug. '05 - Aug. '06)
    • Integrated Logistics Center Analyst (Feb. '05 - Aug. '05)
    • Assembly Production Control Supervisor (Oct. '04 - Feb. '05)
    • Electrical & Electronics Buyer (April '04 - Oct. '04)
    • Component Material Control Supervisor (July '03 - April '04)

SAP Consultant/Assistant Lab Instructor - Central Michigan University School of Business, Mt. Pleasant, MI (Aug. ’02 - Jul. ‘03)

  • Implementation projects included configuration of the SAP R/3 Sales & Distribution and Materials Management modules
  • Served as the onsite consultant for the development, distribution, and classroom instruction of SD/MM case study material

Systems Engineer/Webmaster - University Recreation at Central Michigan University, Mt. Pleasant, MI. (Jun. ‘01 - Jul. ’03)

  • Design and development lead for the production launch and day-to-day maintenance of the University Recreation Homepage - http://www.sac.cmich.edu utilizing Microsoft Visual Studio, Adobe Photoshop, Java, and JavaScript

Systems Engineer/Graphic Designer - IT Department at Michigan Technological University, Houghton, MI (May ‘99 - Aug. ‘00)

  • Graphical User Interface coding and design for the production launch of the Transfer Credit Equivalency System at http://www.admissions.mtu.edu/ and the Online Photo Roster System at http://www.mtu.edu/facultystaff/ utilizing Oracle 8i PL/SQL Web Toolkit, HTML, JavaScript, and Adobe Photoshop
  • Graphical User Interface coding and design for the production launch of the Y2K On-line Compliancy Checklist System and the Online Course Proposal System for the MTU.Net Intranet utilizing Microsoft ASP, HTML, JavaScript, and Adobe Photoshop

Web Developer - Information Technology Department at Central Michigan University, Mt. Pleasant, MI. (Sept. ‘98 - Dec. ‘98)

  • Web based design and development lead at the Central Michigan University branch of the MICTA organization http://www.micta.org. Projects utilized Microsoft Visual Studio, Adobe Photoshop, Java, and JavaScript

Systems Engineer/Designer - Transportation Department at Michigan Technological University, Houghton, MI (Jun. ‘98 - Jan. ’99)

  • Web based design and development lead for the Michigan Environmental Resource Protection Homepage at http://ecosystem.mtu.edu/ utilizing Microsoft Visual Studio, Adobe Photoshop, Java, and JavaScript
  • Creation of 3-D landscape animations for the Watershed Preservation Project at http://forest.mtu.edu/academics/

EDUCATION

Bachelor of Science in Business Administration - Central Michigan University, Mt. Pleasant, MI (Cum Laude-May 2003, GPA: 3.67)

  • Management Information Systems
  • Logistics/Supply Chain Management

SAP Process Integration Certification Academy - Certified Application Consultant for Business Process Integration - SAP R/3

  • SAP R/3 Release 4.6 (SD, MM, & FI modules)
  • ABAP/4 Programming
  • ASAP Implementation Assistant Configuration

TECHNICAL PROFICIENCY

Analysis/Reporting:

  • Advanced Microsoft Excel/Access/PowerPoint/Project
  • Visio
  • Omni Graffle
  • SPSS

ERP/CRM:

  • SAP R/3
  • Salesforce.com
  • Highrise
  • Microsoft Dynamics

Database Integration:

  • MySQL
  • PostgreSQL
  • SQL Server 2008
  • PL/SQL
  • Salesforce
  • Scribe Insight

Development:

  • Ruby on Rails
  • PHP
  • Apex
  • JavaScript
  • C++
  • Visual Basic

AFFILIATIONS

  • National Society of Collegiate Scholars
  • Golden Key National Honor Society
  • SAP UASUG
  • Beta Gamma Sigma Collegiate Honor Society
  • ΚΑΨ - Eta Rho Chapter

LANGUAGE PROFICIENCY

  • English
  • Spanish (Conversational)